Q. I understand the ANPR permit system requires a registration number inserted via my online account, however, presently there is no functionality to input the registration number via my online account?
A. The website will have the functionality to add your vehicle registration details by the end of November, you will be notified when this service is available along with a how to guide.
Q. I currently have an exemption due to having a blue badge, how will these permits work when automatic number plate recognition comes into effect?
A. Blue badge holders will still be exempt and can use their TT2 blue badge permit, or alternatively by pressing the help button and informing the controller they are a holder.
Q. I have a TT2 exemption permit assigned to a vehicle, can this still be used or transferred to ANPR?
A. Both the TT2 exemption permit and adding the vehicle ANPR will be available, the functionality for adding your registration to the ANPR will be available by the end of the month.
Q. What will happen to my balance when I switch from the TT2 permit to ANPR?
A. The balance remaining will be transferred over, the options for topping up your balance will remain the same as they currently are.
Q. I have a TT2 permit, how will I know my balance when you stop using the barriers?
A. The barriers are remaining and you will be provided with a balance update via the patron fare display at the tolls. Our longer term ambition is the removal of the barriers, we are in conversations with the local authority about whether to implement a system similar to Dartford where you don’t have to stop at a plaza.
Q. Can I add multiple registrations to one account
A. More than one vehicle can be added to one account
Q. Will there be an automatic way to top up/pay
A. An automated payment solution is being explored, we hope to launch this in earlier 2019
Q. Will I still get my permit holder discount.
A. Pre-paid accounts on ANPR will have the same discount applied
Q. Why aren’t you removing the barriers
A. Our longer term ambition is removal of the barriers. We are in conversations with the local authority about whether to implement a system similar to Dartford where you don’t have to stop at a plaza, our current system does not support the removal of barriers
Q. Will I still need to stop at the barriers.
A. Yes you will need to stop at the barrier to allow the system to recognise the vehicle registration and a green traffic light is presented . There will be a how to video available across various channels prior to the ANPR system and the new website going live.
Q. Can you bring in contactless payments as well
A. We are currently exploring more efficient technology to allow a quicker journey through the tunnels. We believe a solution similar to Dartford where you don’t have to stop at the plaza is a better solution than contactless moving forward