Providing answers to questions.
Answers to frequently asked questions
We do not routinely examine commercial vehicles however drivers of hazardous loads must report before entering the Tunnels.
Yes, but it will need to be checked before entering either of the tunnels. Please pull into the inspection lay by on approaching the tunnel. Towed vehicles will be charged separately unless entirely under the control of the towing vehicle i.e. no driver is present in the towed vehicle.
Automatic Number Plate Recognition (ANPR) is a specialised camera system capable of reading vehicle number plates. The vehicle registration number is read and instantly checked against our database of vehicles registered on pre-paid or exempt accounts.
Credit and debit card payments cannot be made directly through the toll machines. If you have no other means of payment a member of staff can attend to process a card payment. Please press the help button for assistance if you wish to make a credit or debit card payment.
Change machines are located prior to the toll lanes so that customers can get change without delaying other users.
The provision of change at the toll lanes has a significant impact on traffic movement through the tolls plazas. We have therefore moved this facility out of the main traffic flow, into the lay bys, in order to keep you moving and minimise delays for through-traffic.
Light goods vehicles and caravans no longer need to be inspected. However, drivers of hazardous loads must report to a member of TT2 staff before entering the tunnels.
Yes. It is 10% cheaper to have a pre-paid account, and it can be topped up 24/7 online or by telephone.
Yes, as we will need to move your vehicle as quickly as possible. For details please see our Breakdown Recovery page.
Yes. Only animals that are not in a vehicle are banned from travelling through the tunnels.
The tunnel is no different to a well lit road at night. Hence you are required to switch on your headlights upon entering the tunnel for your safety, and the safety of other motorists.
If necessary, you may wait in the lay-bys for a short while, after authorisation.
Some congestion maybe experienced during peak periods; weekday mornings, 07.00-09.00 hrs and evenings, 16.30-18.00hrs. Traffic volume is normally heavier heading north in the morning and south in the evening. Outside of these times you can normally travel without delay.
The tunnels are open 365 days per year, however some single lane closures are necessary to ensure the maintenance and safe operation of our site, these are scheduled as follows:
Northbound tunnel Monday and Tuesday, 22.00-06.00hrs.
Southbound tunnel Wednesday and Thursday, 22.00-06.00 hrs.
Further short duration (approximately 20 minute) full closures of the tunnels are necessary to deploy traffic management and to complete certain maintenance activities.
During lane closures reduced speed limits (10mph) are in operation, please comply with all road signage and instructions given by tunnel staff.
Additional closures may be required to address priority issues, where possible these closures will be advertised in advance via local media and on our web site.
No. There is no additional charge for caravans or other trailers. However the vehicle pulling the trailer will be required to pay the appropriate toll.
The current toll is:
Car, Van or Bus < 3m high and 2 axles £1.70
LGV, Van or Bus ≥ 3m high or 3 axles or more £3.40
Office hours for all enquiries are 09:15-16:15 Monday – Friday. The office is closed at the weekends and during public holidays.